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Home > Arhiva > 2026 > Numar: 4 > Human-Centred AI in Social Work: Addressing Digital Inequality, Ethics and Inclusive Practice Human-Centred AI in Social Work: Addressing Digital Inequality, Ethics and Inclusive Practice
by:
- Nadina-Ionela Darie (National University of Science and Technology Politehnica Bucharest, Pitesti University Centre, E-mail: nadina_ionela.darie@upb.ro)
- Iulia Andreea Stănculescu (National University of Science and Technology Politehnica Bucharest, Pitesti University Centre E-mail: stanculescu.iulia10@yahoo.com)
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The rapid integration of artificial intelligence (AI) and digital technologies into social welfare systems has transformed social work practice, presenting both unprecedented opportunities and ethical challenges. This study explores the dual nature of AI in social work, emphasizing its potential to enhance efficiency and personalized service delivery while raising risks of algorithmic bias, digital exclusion and depersonalization of clients. Using a mixed-method approach, the research combines a systematic literature review with qualitative interviews of 15 social work practitioners across the United Kingdom, South Africa and India. Findings reveal four major themes: the double-edged nature of AI, algorithmic bias and digital exclusion, opportunities for efficiency and personalization and practitioner-led recommendations for inclusive practice. The study highlights the importance of critical digital literacy, participatory design, and ethical oversight in fostering human-centred, equity-driven AI integration. Implications for practice, policy and education are discussed, contributing to theoretical and practical frameworks that align AI deployment with social work’s ethical mandate. These insights provide actionable strategies for advancing inclusive, ethical, and resilient social work in the digital era.
Keywords: artificial intelligence, digital social work, equity, ethics, practitioner perspectives
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